Account deletion

Delete your Dodja Errands account.

You can delete your account yourself in the app, or ask us to do it here. This page explains exactly what is deleted and what we have to keep.

Fastest

Delete it in the app

  1. Open Dodja Errands and sign in.
  2. Tap Profile, then Account & Security.
  3. Tap Delete account and confirm.

It happens straight away. If you have an errand or a withdrawal in progress, the app asks you to finish it first.

No app?

Ask us to delete it

Tell us your name.
Enter the email you signed up with.
Too long.

We reply from support@dodjaerrands.com to confirm the request is really from you, then delete the account within 7 days.

Request received

Thanks, there. We will email to confirm, then delete your account within 7 days.

What is deleted

  • Your name, phone number and profile photo
  • Your saved bank account
  • Your ID documents, selfie and verification details
  • Your notifications, favourite runners and push tokens
  • Your live location history
  • Your sign-in: you will not be able to log in again

What we keep, and why

  • Payment records (wallet top-ups, errand payments, refunds and withdrawals), without your name or contact details. We keep these for up to six years for tax, accounting and fraud prevention.
  • Errand history you took part in, so the other person keeps an accurate record. You appear as "Deleted user".
  • Chat messages and reviews in those errands, shown as from "Deleted user".
  • Emails with our support team, for as long as needed to handle any open issue.
Money in your wallet: runners should withdraw their earnings before deleting. If you added money you have not used, contact us first and we will refund it to the card you paid with. Money left in a wallet when the account is deleted cannot be recovered. Questions: contact us or email support@dodjaerrands.com. See also our Privacy Policy.